01
Make failures findable
A user should not have to know why something failed. The team does. Capture the context needed to reproduce and understand a failure.
Successful requests matter too: they show where the product is actually used and which paths deserve attention.
02
Measure the journey, not only the server
Technische metingen tell you whether a system is running. Product signals tell you whether the work succeeds: a form completes, a case advances, an integration returns.
Combine both perspectives before filling dashboards with numbers nobody uses.
03
Make follow-up part of the product
An alert without an owner is noise. Agree who responds, what is serious enough to wake someone up and which information belongs in a runbook.
Monitoring becomes a way to keep delivering with more calm, not one more layer added at the end.
A good technical choice makes the next product decision easier.